https://www.jenngregory.net/about daily 0.75 2024-01-18 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/99ddc01b-e0c8-4bd3-8b5a-cbf17c1f1e51/Attachment.jpg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/89268376-c18b-4ba9-8166-fa2dbfffe8d6/IMG_0346.JPG About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/57df62db-194a-479e-baf7-94efdbeeb987/IMG_4238.jpeg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/90bb1025-900d-48b0-ba0e-18db92fc7913/iceland-138.jpg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/7c4c1735-a343-4e47-89de-7fbd477681b9/iceland-254.jpg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1b01d568-71a3-4b93-bddb-9c5f6bc15de7/IMG_6511.JPG About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/9f5f9899-f261-465c-bd23-c9baf55cfb0d/IMG_5831.JPG About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/815919a1-876c-4982-8bf8-1cf9ab5c96c4/IMG_1903.JPG About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/edd7cb1c-ee4f-46fd-b201-3a19ee78ae49/11053255_10100315275512239_5244354969684547575_o.jpg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/08c01154-5a36-4627-b52b-d88269c0d96b/IMG_1785.jpeg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/d65dbb3a-5ff6-4652-8688-9421790cdcbb/IMG_4111.JPG About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/e2888072-965d-4f43-88d0-697b6ce6721a/IMG_0159.jpeg About https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/00dc2204-bf1e-4440-8f57-99e0f39b5981/Group+9.png https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/9bca31b9-3b98-4de2-93e2-0eb7fdc53418/Group+10.png https://www.jenngregory.net/projects daily 1.0 2026-06-02 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1e9ffbd4-95ad-4194-abcb-fb7887056763/shutterstock_2346077841+1.png https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/3c87418f-7b92-4f41-8c24-e65d587c8d27/Jenn2.png https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/b949dc3c-38fe-4e25-8636-c1b4cf340e5b/Screen+Shot+2023-05-03+at+1.00.56+PM.png https://www.jenngregory.net/projects/patientportal monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603817970037-534QDKNGWMYK9DR56E5U/Services+Initiation+Flow.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603817954243-I1XXBDZY5EPPZTA0LQXK/Registration+Flow.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603817852735-B21FVWCJIHTZLWCAQ5T8/11+key+screens+-+support+flow.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603817989071-Y2A8MN09PL5DLQLIQN2L/15+key+screens+-+consent+flow.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603817870043-ZJGZVLH5TF1MYUD7M5U0/12+key+screens+-+cp+invites+p.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603826167201-IF3Q8PCW22IVBUWWFFTC/image-asset.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603824358737-1MP9Q8RCTJ7VAWNA3IQ9/vid2.gif Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600288090157-XH4J6QG1MRMFBMEVCEQS/Screen+Shot+2020-09-15+at+10.18.36+PM.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603814656417-QW9CBL9WRZNYBXEQE8CD/Slide28.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603814703740-RHOLBIDGO9FCAKRJH1UM/Slide29.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603814751881-R8O8LFZVU4B4KSHQFW5R/Persona.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600390221090-V395DQ321N3EFL0C1G5E/V3+-+Post+workshop+122019.png Jenn Gregory - Patient Portal As a primary output from the kickoff workshop, the Golden Path plotted the treatment and product journeys as parallel lines, and provided the springboard for feature and interaction drill downs in the define phase. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603813467809-GE8JJ2GI9BNIMBRMO2T4/Acc_p1.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603813444271-O9FIN1LH2EA0A07OHP9K/Acc_p2.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600392652455-MLDL595KN62PBHF390JA/Product-Flow.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603820973285-TPMPTB99UBDVWXGPN15V/Screen%2BShot%2B2020-09-17%2Bat%2B10.48.16%2BPM.jpg Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600397472294-WRDSRRO2XDR0KKEU688X/Screen+Shot+2020-09-17+at+10.50.32+PM.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600398570562-AK80CCRT3B9I8X2ME1IW/Screen+Shot+2020-09-17+at+11.09.06+PM.png Jenn Gregory - Patient Portal https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600398827476-JM6239SEA96O11F5B931/Screen+Shot+2020-09-17+at+11.13.29+PM.png Jenn Gregory - Patient Portal The beautiful chaos created by using the Sketch plugin Craft to prototype. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601243799817-8AN4488CCG1NU1SYHWJR/Screen%2BShot%2B2020-09-19%2Bat%2B10.14.08%2BPM.jpg Jenn Gregory - Patient Portal Showing findings/recommendations, raw notes (focused around observations and capturing direct quotes), and observation trend map (from left to right). Image intentionally blurred to preserve client privacy. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601244933917-BKXEWE5P9WRUP0O50D1M/Screen+Shot+2020-09-27+at+6.14.49+PM.png Jenn Gregory - Patient Portal I presented key user testing findings to stakeholders, then used a Miro workshop activity to align the team on how findings related back to core product value drivers. Gaps identified from this analysis drove prioritization for the next release. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601245771240-O0YQM5JENGPTO3JAZJMA/Picture1.png Jenn Gregory - Patient Portal https://www.jenngregory.net/projects/enterprise-learning-administration monthly 0.5 2024-01-18 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/b7667705-6eaa-4aa6-a7ac-a89e06c866ed/Group+7170.png Jenn Gregory - Enterprise Learning Administration Platform Still assuming multiple courses could be assigned to multiple learners, final vocabulary still unsettled https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/5ebc0ac0-3044-4b4d-82e5-5b47c727b6bc/Group+7171.png Jenn Gregory - Enterprise Learning Administration Platform Assigning a single course to multiple learners in a stepper https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/78436b5d-dd4d-42d1-a4fb-521868fd42e3/Group+7172.png Jenn Gregory - Enterprise Learning Administration Platform Consolidated stepper into single modal after exploring dynamic calculation behavior with the eng team, starting to ramp up fidelity https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/bd781a62-0eff-4f2f-b965-16b343f347dc/Group+7173.png Jenn Gregory - Enterprise Learning Administration Platform Finessing components to better represent relationships and hierarchy using background containers https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603826167201-IF3Q8PCW22IVBUWWFFTC/image-asset.png Jenn Gregory - Enterprise Learning Administration Platform https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/5ad11d2c-1913-4f58-8c4d-ab92024e8775/Assignment.png Jenn Gregory - Enterprise Learning Administration Platform https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/854754ff-9b34-4288-9306-22f1a40976f0/Screen+Shot+2024-01-17+at+9.41.00+PM.png Jenn Gregory - Enterprise Learning Administration Platform The four enterprise customer archetypes created by the mindset segmentation framework. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/79f1e03f-1672-42a7-821a-cbdc98e2c64d/System+Model.png Jenn Gregory - Enterprise Learning Administration Platform - Make it stand out Using a simplified Object-Oriented UX system model, demonstrating how adding a new distribution mode (“push”) to complement the existing mode (“pull”) would impact critical objects in the customer experience. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/e2fe980e-2ac2-4e43-9e23-59df3626ab5a/Push.png Jenn Gregory - Enterprise Learning Administration Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/8a81c007-4c10-4b69-a912-bc36b740d060/Pull.png Jenn Gregory - Enterprise Learning Administration Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/3f3fd7c9-8074-4e3c-93b8-726275803177/Eventstorming.png Jenn Gregory - Enterprise Learning Administration Platform Engineering, Product, and UX Event Stormed together to create a first vision of the holistic user flow. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/7e806557-43b1-413e-9614-d23253916d4c/System+checks.png Jenn Gregory - Enterprise Learning Administration Platform Course assignment potential outcomes as initially scoped, including two types of success outcomes and many indeterminate outcomes where partial success could be possible. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/888e23d2-55bf-46b5-b1b6-48e90b5b0dda/Screen+Shot+2024-02-11+at+10.45.01+PM.png Jenn Gregory - Enterprise Learning Administration Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.jenngregory.net/projects/mithr monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603826167201-IF3Q8PCW22IVBUWWFFTC/image-asset.png Jenn Gregory - Human Resources Website https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603934809498-67BOK89PWIBI784GXY9S/vid3.gif Jenn Gregory - Human Resources Website https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600824537559-K677BPU1VL2IZW0KQV3L/Screen+Shot+2020-09-22+at+9.28.47+PM.png Jenn Gregory - Human Resources Website We asked employees to write their response to “why work at MIT?” on index cards as part of in-person brand strategy discovery interviews. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1600827280743-96JWQBW7THTFDB7EBY8W/Treejack-2pd4280f-Task-6-action-radial.png Jenn Gregory - Human Resources Website Optimal Workshop piecharts mapped and analyzed every clickpath across 197 participants (green indicates the correct path, red the incorrect path, blue that the user turned around, and yellow was nominated by the user as the answer). https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601229593120-N3UB4GITPYRCAR4T73Y3/Sitemap.jpg Jenn Gregory - Human Resources Website A high-level sitemap captured the top 2-3 levels of the site architecture, while a Google spreadsheet was used to track and organize all content page by page. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601233644727-Y9O4U11LKG5QRPAS9RY7/Screen+Shot+2020-09-27+at+3.06.57+PM.png Jenn Gregory - Human Resources Website Final wireframes were assembled into a clickable prototype ~25 pages deep to document functionality, micro-copy suggestions and content strategy principles, and taxonomy implementation. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601236730176-IFZ22PTZU072VWDO7LGV/Screen+Shot+2020-09-27+at+3.52.54+PM.png Jenn Gregory - Human Resources Website Again partnering with the MIT Usability team, we incorporated accessibility feedback into design iterations. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601236754509-XZU4ZA6PEKZGLWOWJ18Z/Screen+Shot+2020-09-27+at+3.58.19+PM.png Jenn Gregory - Human Resources Website I worked with design colleagues to develop a thorough style guide and ensure consistent application of states and usability patterns. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1601000059896-EEX9RKKMPKCC46Q7B3Z8/Screen+Shot+2020-09-24+at+10.13.22+PM.png Jenn Gregory - Human Resources Website I led creation of the functional specification documentation to ensure a smooth development handoff. https://www.jenngregory.net/projects/call-center-crm monthly 0.5 2023-05-06 https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/1603826167201-IF3Q8PCW22IVBUWWFFTC/image-asset.png Jenn Gregory - Call Center CRM https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/9fb9fbfa-9026-4f1c-afdd-973e811306eb/IMG_0434.jpg Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/e58e8aa6-9d0e-4eee-bea3-cedffb55061f/Screen+Shot+2023-05-03+at+10.37.09+AM.png https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/e68efc6e-49c7-4e3b-bee4-c2e13e2977f7/Screen+Shot+2023-05-03+at+10.39.17+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/c2081dbf-d1d3-4dee-9edd-18eb417135ee/Screen+Shot+2023-05-03+at+9.29.39+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/84f408ee-2f91-4256-b369-89974e3ee920/Screen+Shot+2023-05-03+at+10.40.40+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/fd9d0731-915e-40fc-883a-80da3f93539c/Screen+Shot+2023-05-03+at+10.42.30+AM.jpg Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/96373d2a-2004-4743-8744-c991d499a8df/Screen+Shot+2023-05-03+at+11.21.08+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/5bbe2f13-26e2-4fd2-9703-eb91c43a6d21/Screen+Shot+2023-05-03+at+11.24.33+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/6063ffc2-8a1f-498f-a473-a6b40bf388b3/Screen+Shot+2023-05-03+at+11.26.58+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/5a3507c2-f392-406a-a8a1-f510b01edb9f/Screen+Shot+2023-05-03+at+11.31.06+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f58dbb9af12064a7e348c17/c1b9aebf-7b01-42f9-bf0f-fe4f968b818d/Screen+Shot+2023-05-03+at+11.32.19+AM.png Jenn Gregory - Call Center CRM - Make it stand out Whatever it is, the way you tell your story online can make all the difference.